Refund policy

We have a 30-day return policy, which means your customers have 30 days after receiving the item to request a return.

To be eligible for a return, your item must be in the same condition that your customers received it, unworn or unused, with tags, and in its original packaging. 

To start a return, you can contact us at info@svipdropshipping.com. or contact with your svip sales directly. Please note that returns will need to be sent to your warehouse or our chinese warehouse.

If your customers's return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@svipdropshipping.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged. so that we can evaluate the issue and make it right. If your customers receive the wrong item,we will make retruns with NO reasons.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or recharge cards.

Exchanges
The fastest way to ensure your customers get what your customers want is to return the item your customers have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your customers' return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original recharge card within 10 business days. Please remember it can take some time for checking and to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@svipdropshipping.com.